When you submit a support ticket, please ensure that:
-The topic you are asking about is not already covered in the "Knowledge Base".
-Please specify WHICH SIM you are using (X-Plane 9, X-plane 10-32bit, X-plane 10-64-bit) and on which platform(Mac, Windows, Linux).
-Please attach your "Log.txt" file (automatically generated after every flight). It is located inside your "X-Plane" folder. It gives us valuable information to help you better.
-Please ensure that you have updated your version of X-Plane to the latest current version.
-Please ensure that your version of the plane is the latest. (Older planes did not work in 64-bit, but are now all updated, as of October, 2013).
-If you think it would help us understand your support request better, please attach screenshots of what you are trying to describe.
-Please limit your support requests to questions about planes that you have purchased, and need support with. Other questions, such as information about products you're considering purchasing, or if or when Alabeo will be publishing planes you're hoping for, can be discussed in online community forums. Most of Alabeo's aircraft have been extensively reviewed in articles that give in-depth information about what's included in the different products. A quick online search will probably allow you to get answers faster than submitting a support ticket, and will help keep the ticket system less cluttered for our paying customers.
Further support and community discussion about Alabeo's products can also be found on the X-Plane.org site, where others may be discussing topics you might find relevant: http://forums.x-plane.org/index.php?showforum=106