When you submit a support ticket, please ensure that:
-The topic you are asking about is not already covered in the "Knowledge Base".
-Please specify WHICH SIM you are using and on which platform (Mac, Windows, Linux).
-Please attach your "Log.txt" file, if you are submitting for X-Plane, (located inside your "X-Plane" folder). It gives us valuable information to help you better.
-Please ensure that you have updated your simulator version to the latest current version.
-Please ensure that your version of the plane is the latest.
-If you think it would help us understand your support request better, please attach screenshots or uppload a video to Youtube or Vimeo and send us just the link of what you are trying to describe.
-Please limit your support requests to questions about planes that you have purchased, and need support with. Other questions, such as information about products you're considering purchasing, or if or when will be publishing planes you're hoping for, can be discussed in online community forums. Most of our aircraft have been extensively reviewed in articles that give in-depth information about what's included in the different products. A quick online search will probably allow you to get answers faster than submitting a support ticket, and will help keep the ticket system less cluttered for our paying customers.